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Panasonic Launches LUMIX PRO Support and Services

PhotoJoseph's picture
September 25, 2018 - 1:15pm
Below is one of many official Panasonic press releases from Photokina 2018

Panasonic Launches LUMIX PRO Support and Services

  • Unrivaled global support for creative photographers
  • A repair support that travels with high tier members.
  • Register now for the following services.

Cologne (Germany), 2018-09-25 – Panasonic has announced the launch of LUMIX PRO, a hub for its LUMIX professional which will develop with the needs of these professionals. Today see the launch of an extensive support and service for creative professionals. In recognition that LUMIX users require more than just products within their everyday working life, the program has been designed to ensure that they can continue to shoot, through a range of service and repair benefits, and consistent global support.

LUMIX PRO is an expansion of the Lumix Professional Services program that is running in Japan. In addition to Japan service, GH4, GH5, GH5s and G9 customers will be able to register for LUMIX PRO services within the US, Germany, UK, France, Italy and Spain.

Global repair service for high tier members

LUMIX PRO has been created with the user in mind and is designed to provide a framework for support of photographers and videographers of all levels of member experience.

The tiered nature of the program ensures that it is accessible to as broad a range of LUMIX users as possible. We recognize that the creative is as individual as what they shoot so LUMIX PRO has been designed to flex as their requirements flex.

A range of domestic maintenance services and global repair service benefits will be available – including complementary maintenance such as Sensor, EVF or body cleaning or a lens calibration. Members will also have access to expedited and guaranteed turnaround time, or access to loan equipment when turnaround time cannot be met. Depending on the number of eligible equipment customers qualify for a certain level of the program and will be able to purchase the membership through the online shop.

Customizable service offerings

LUMIX PRO will provide more than just support. The club for photographers is cooperating with key partners within the photographic eco-system to offer a range of additional or exclusive benefits to its members.

The bundle of services and support is a multi-tiered program designed to fit the requirements of the individual photographer. For photographers that travel they will be able to receive the applicable benefits for their level of membership in countries that offer the repair service, to ensure that they can continue working.

The registration opens in Europe today, with an initial free of charge registration period. Panasonic will continue to expand LUMIX PRO services into other countries, creating a truly global program that can support photographers when and where they need it most.


LUMIX is the photographic brand of the Panasonic Corporation. Established in 2001 and in 2008 launched the World’s first Mirrorless interchangeable lens camera. With the launch of the GH5, LUMIX was propelled into the Professional market, a position that was further cement with the subsequent launches of the LUMIX G9 and GH5s.

About Panasonic

Panasonic Corporation is a worldwide leader in the development of diverse electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. Celebrating its 100th anniversary in 2018, the company has expanded globally and now operates 591 subsidiaries and 88 associated companies worldwide, recording consolidated net sales of Euro 61.4 billion for the year ended March 31, 2018. Committed to pursuing new value through innovation across divisional lines, the company uses its technologies to create a better life and a better world for its customers. To learn more about Panasonic:

Register here for LUMIX Pro today! (select your region from the 🇺🇸🇬🇧🇫🇷🇩🇪🇮🇹🇪🇸🇯🇵)

LUMIX PRO services

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