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purchases downloaded - failure to resume / restart #1
u b's picture
by u b
September 3, 2017 - 2:54pm

due to limited bandwidth in my area, during a download of “live training sessions” it starts off with a download time of say for example, 1.3 hours but is ending up taking 2.6  hours.

during this time, the kilo/b/s rate continues to decline to less than 15kbps.

once in a great while i can click on stop download button and then click on resume download button; the download speed is restored and the download completes.

however, almost always i get this message:

“346 of 387mb -You do not have permission to access the requested resource”.

which requires that the entire process must be started all over again & another 5+ hours is waisted.

( yes, i have waited over night for that last 41mb [387-346] to come in only to find the system reporting that 7 more hours are needed).

any suggestions: -  like, can i FTP the downloads ? 

 
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PhotoJoseph's picture
by PhotoJoseph
September 3, 2017 - 3:31pm

Files are deliverer by Amazon S3 so any slowdowns are unfortunately between them and you; these don't pass through my servers for delivery. 

I would recommend trying another browser or look for a download tool that specifically lets you continue downloads. 

Unfortunately FTP isn't an option. 

Let me know if that helps. 

@PhotoJoseph
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