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Broken 'Preview' #1
Adrian's picture
by Adrian
December 29, 2013 - 7:39pm

Hi,

I spent ages carefully crafting a question then clicked ‘Preview’. Instead of a preview I got a message something like “The website encountered an unexpected error. Please try again later.” And my question is gone!

Walter Rowe's picture
by Walter Rowe
December 30, 2013 - 5:28pm

I’ve seen that before. Your web server session probably expired while you were composing. When I’ve taken a long time to compose something, I select it all and copy it to my copy-paste buffer. That way I can always paste it into a new compose window if my session expires.

Adrian's picture
by Adrian
December 31, 2013 - 4:46pm

Hmm, it is possible it timed out as I probably took about 10 minutes composing. But it certainly wasn’t hours! And I wouldn’t expect a time-out to produce an ‘unexpected’ error!

Walter Rowe's picture
by Walter Rowe
January 2, 2014 - 6:04pm

For security reasons most sessions time out in minutes or less, but the clock starts over with each page fetch. I don’t know how AE is configured, but I’m suspecting 10 minute is too long to compose a message. If you preview the message periodically, that will start the clock over.

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